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Support

Sorion’s Support packages are designed to assist you in quickly resolving the issues that arise in a production environment.

Helpdesk Service

0161 820 0698

IF YOU NEED TO CONTACT SORION:

On most occasions, we can have a support engineer anywhere in England within 24 hours.
Description
Contract Management
Software Assurance
Facilities support
Application assurance
Remote support
3rd party software assurance
3rd party software support
Software Escrow
Quarterly visit (Service/Health Check)
Annual visit (Inspection/Calibration)
Support Incident funds (Labour only)
Spares / Repairs (Labour only)
On call cover Tier 1
On call cover Tier 2
On call cover Tier 3
BRONZE
✔
✔
-
-
-
-
-
-
-
-
-
-
✔
-
-
Silver
✔
✔
✔
✔
✔
✔
✔
Optional
Optional
Optional
-
-
✔
Optional
Optional
Gold
✔
✔
✔
✔
✔
✔
✔
✔
✔
✔
-
-
✔
Optional
Optional
Platinum
✔
✔
✔
✔
✔
✔
✔
✔
✔
✔
✔
✔
-
-
✔
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