Support Services

We are dedicated to giving our customers excellent service. Our Help Desk is manned during normal business hours by our support engineers. It is their goal to give you the support you need, as quickly as possible. The areas of expertise available include electrical / electronics hardware, systems and application software. Sorion offers a range of services that can provide our customers with 24 hour, 7 day per week, access to emergency assistance.

Remote access network links can be setup and supported to provide a greater level of support at reduced costs (reducing the need for expensive dedicated site engineers). Sorion has experience of working with major international companies and the solution can be tailored to fit in with your company security requirements.

The response time to a call is significantly reduced. In most cases the process or system fault can be corrected rapidly and production re-started with minimum downtime, saving you time and enhancing profitability.

For quick issue resolution, please have the following information ready prior to contacting Sorion support :

• Your name, Company and Location
• Contact phone number
• Equipment type and station / serial number
• Description of the problem in as much detail as possible
• Details of steps taken to attempt to rectify the problem

Sorion Electronics require a purchase order number prior to respond to your request for service, support or spare parts. If an after-hours request for service is required and a Purchase Order cannot be obtained, Sorion will require the signature of a supervisor or Plant Manager who is authorised to sanction such work. In addition, we request the name and phone number of the contact who will provide Sorion with a Purchase Order for services supplied by the following day.

On most occasions, we can have a support engineer anywhere in England within 24 hours.