Support Services
Sorion’s Support packages are designed to assist you in quickly resolving the issues that arise in a production environment.
Our Support engineers are here for you to ensure your assets are working optimally 24/7. They are your insurance policy against any unplanned and potentially costly machinery breakdowns or unexpected production downtime.
We blend reactive and proactive service support to ensure your business is running optimally now and in the future.
Helpdesk Service: 0161 820 0698
IF YOU NEED TO CONTACT SORION:
On most occasions, we can have a support engineer anywhere in England within 24 hours.
Our Levels of Support:
| Bronze | Silver | Gold | Platinum | |
|---|---|---|---|---|
| Contract management | ||||
| Sorion Software assurance | ||||
| Facilities Support | ||||
| Application assurance | ||||
| Remote Connection Support | ||||
| Third party software assurance | ||||
| Third party hardware support | ||||
| Software Escrow | Opt | Opt | ||
| Quarterly Visit (Service / Health Check) | Opt | |||
| Annual Visit (Inspection / Calibration) | Opt | |||
| Support Incident funds (Labour only included) | ||||
| Spares / Repairs (Labour only included) | ||||
| On call cover Tier 1 | N/A | |||
| Monday - Thursday 07:00 - 16:00 Friday: 07:00 -12:00 | ||||
| On call cover Tier 2 | N/A | Opt | Opt | N/A |
| Monday: 07:00 - 00:00 Tuesday - Thursday: 24 hrs Friday: 00:00 - 21:00 | ||||
| On call cover Tier 3 | N/A | Opt | Opt | |
| Monday - Sunday 24 hrs |