SUPPORT

Sorion’s equipment has an exceptional reputation for reliability and our extremely responsive engineers back this reputation.


Sorion offer various levels of service from preventive maintenance contracts, field service on an as-needed basis to comprehensive 24 x 7 support contracts.
Sorion can also offer training, customised to meet your specific requirements.

We are dedicated to giving our customers excellent service. Our Help Desk is manned during normal business hours by our support engineers. It is their goal to give you the support you need, as quickly as possible. The areas of expertise available include electrical / electronics hardware, systems and application software. Sorion offers a range of services that can provide our customers with 24 hour, 7 day per week, access to emergency assistance.

Remote access network links can be setup and supported to provide a greater level of support at reduced costs (reducing the need for expensive dedicated site engineers). Sorion has experience of working with major international companies and the solution can be tailored to fit in with your company security requirements.

The response time to a call is significantly reduced. In most cases the process or system fault can be corrected rapidly and production re-started with minimum downtime, saving you time and enhancing profitability.


Helpdesk Service: 0117 9167004


IF YOU NEED TO CONTACT SORION:

For quick issue resolution, please have the following information ready prior to contacting Sorion support :

  • Your name, Company and Location
  • Contact phone number
  • Equipment type and station / serial number
  • Description of the problem in as much detail as possible
  • Details of steps taken to attempt to rectify the problem

Sorion Electronics require a purchase order number prior to respond to your request for service, support or spare parts. If an after-hours request for service is required and a Purchase Order cannot be obtained, Sorion will require the signature of a supervisor or Plant Manager who is authorised to sanction such work. In addition, we request the name and phone number of the contact who will provide Sorion with a Purchase Order for services supplied by the following day.

On most occasions, we can have a support engineer anywhere in England within 24 hours.

Installation and Commissioning Services

We offer installation and commissioning services to correctly configure the equipment for your manufacturing processes.

Our application engineers can help to significantly speed up deployment and ensure that the new system performs safely and efficiently.

Training

Training is key to teach your staff the practical skills and knowledge they need in order to be self-sufficient in the day to day management of the system.

We offer training courses at all levels on Sorion systems from basic operation and maintenance through to full authoring and deployment.

These courses are tailored to the customer’s application and can be offered at our training facilities in Birmingham or on-site as required.

Inspection and Calibration

After the initial installation and commissioning of a facility, we offer our services to support your re-certification requirements. Either as an individual service order or, optional, within our support contracts, we can provide a site inspection. This consists of an annual inspection and report, of the installed equipment, on your premises, removing the need for you to return equipment for calibration checks.

Our inspection reports also include a report on the condition of the installed facility including, as applicable to your installation.

Sorion Electronics Limited validates our equipment directly against source and measurement instruments traceable to national standards, which are calibrated regularly. All our inspection certificates identify the traceable instruments used during the inspection.

Our calibration house states:-

“The measurements reported on the certificate are also carried out using equipment with values traceable to national standards. All procedures employed and results reported are in compliance with the requirements of the International Standard ISO/IEC 17025:2005.”